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Terms of Use

These Terms of Use set forth the conditions applicable to users’ use of the website “YAMADA SHOTEN Online” (hereinafter referred to as the “Site”) operated by YAMADA SHOTEN Co., Ltd. (hereinafter referred to as “we,” “us” or “our”). Users who intend to purchase items via the Site must read these Terms carefully. By using the Site, users shall be deemed to have agreed to these Terms of Use.

Article 1) Use of the Site

Users may purchase items on the Site upon accepting these Terms. No separate fee is required to browse or use the Site.

Article 2) Protection and Management of Personal Information

Unless required by law or justified by other legitimate reasons, we will not disclose users’ personal information to any third party without their prior consent. For details, please refer to our Privacy Policy.

Article 3) Order

Users may place orders for items listed as in stock on the Site by following the prescribed procedures. Orders cannot be canceled once the items have been shipped.

We may decline users’ orders in any of the following cases:

  • When the order contains doubtful or suspicious details, and we deem the order inappropriate after prior confirmation.
  • When the sales price shown on the Site differs from the actual price due to human error.
  • When the item is actually out of stock despite being displayed as available on the Site.
  • Other cases where we consider it necessary to decline the order.

Article 4) Shipping

Shipping costs incurred in the course of delivery shall be borne by users, unless otherwise stated.

Article 5) Payment Methods

Payment of the purchase price for items ordered on the Site shall be made by one of the following methods:

  • Bank transfer
  • Credit card
  • Cash on delivery
  • Postal transfer
  • Payment at our physical store

Payments shall be completed before shipment, except for cash on delivery and payment at our store.
Shipping costs, bank transfer fees, postal transfer fees and COD fees shall be borne by users.

Users who wish to pay by credit card must confirm the following:

  • Accepted cards: VISA, MasterCard, JCB, American Express, Diners Club, Discover.
  • Payments shall be made in accordance with the terms and conditions of the user’s credit card company.
  • The credit card must be in the name of the user.

Article 6) Shipping Methods

We will ship items via carriers designated by us.

In general, shipment will be made after we confirm the user’s payment. Delivery date and time may not always meet users’ requests.

We may not be able to ship fragile items (such as framed works or ceramics) overseas, depending on the item and the destination.

Article 7) Returns

We accept returns only when the delivered items have defects that were not described beforehand or in other cases for which we are responsible.
In such cases, users must contact us within 3 days of receipt. We will bear the shipping costs for returning the items, and refund the amount paid.

Article 8) Change, Suspension and Termination of the Site

We may change, add to, suspend or terminate all or part of the content or services of the Site without prior notice. We shall not be liable for any damages arising therefrom.

Article 9) Denial of Access to the Site

If a user violates these Terms, causes damage to us or other users, or conducts any act we deem inappropriate, we may deny such user access to the Site.

Article 10) Handling of Information

Users shall not use the Site for any purpose other than personal use, nor shall they infringe copyrights or any other rights belonging to us or third parties.

Article 11) Prohibition of Marketing Activities

Users are prohibited from using the Site for profit-making or marketing activities.

Article 12) Amendment of the Terms

We may amend these Terms at any time without obtaining users’ prior consent. Such amendments shall become effective when posted on the Site.

Article 13) Disclaimer

We shall not be liable for any damages or losses incurred by users as a result of the use of the Site.

Article 14) Governing Law

These Terms shall be governed by and construed in accordance with the laws of Japan.