Here is the guide on how to shop at our online store.
Please also refer to Terms of Use, Act on Specified Commercial Transactions and Privacy Policy for further information.

Precautions

All items for sale are second-hand items, unless otherwise noted.
We try our best to describe every detail about the conditions of the items carefully; however, some deterioration over time may not be fully described.
Basically all the images of items on this website are photographs of the actual items on sale. Please note that the actual colors and textures of the items may appear different depending on your monitor setting.

How to Order

You can place your order by using the online shopping cart, or by e-mail or fax.

Order Using Shopping Cart

[STEP 1　Select the Item]

Select the item you want and click on the “Add to Shopping Cart” button.

[STEP 2　Confirm Order on the Cart Page]

Check the order details on your shopping cart page and click “Proceed to Checkout.”

[STEP 3　Enter Your Information]

Enter your name, shipping address, phone number, e-mail address and other required information, and click “Confirm the Entry.”
*Please be sure to fill in all required fields.

[STEP 4　Review & Place Your Order]

The order completion screen appears, and an automatic “order confirmation e-mail” is sent to the e-mail address you entered.
If you do not receive the confirmation e-mail, there may be an error in the e-mail address or a system malfunction on our side.
In such case, please contact us directly by e-mail or fax to make sure that your order has been received.

*Please also check your spam / junk folder to see if our e-mail was filtered.

[STEP 5　Inventory Check → Final Confirmation]

We will send you another e-mail by the end of the following business day to inform you of the availability of the item(s).
If the item is in stock, this e-mail also includes the shipping cost and payment method.
Your order will be finalized when you reply to this e-mail.

Please reply within 7 business days, otherwise your order will be canceled.
*Because the items are also on sale at our physical store, they may be sold out before your confirmation.

[STEP 6　Receive Invoice]

We will send you an invoice with the total amount including shipping (and insurance, if any).

Order by E-mail / Fax

Please contact us directly at the address or fax number below and let us know which item you would like to order.
We will get back to you after checking our inventory.

E-mail: order[at]yamada-shoten.com *Please replace [at] with @.
Fax: +81-3-3295-0061

Payment Methods

Payments must be made before shipment unless items are to be picked up at our store or sent COD.
*If you wish to purchase at company/public expense, please contact us.
*We do not accept payment in installments.

For Overseas Customers

Payments should be made via PAY.JP using your credit card.
*VISA / MasterCard / JCB / American Express / Diners Club / Discover
*The cardholder name must match your name.
“3D Secure 2.0” may be required to verify your identity during payment.
Click here for more information on 3D Secure.

For Customers in Japan

Bank Transfer

You can choose from the following banks. We will inform you of the bank details after your order is confirmed.
・Mizuho Bank
・MUFG Bank
・Japan Post Bank
*Transfer fees must be borne by the customer.

Credit Card

Payments are processed via PAY.JP.
*VISA / MasterCard / JCB / American Express / Diners Club / Discover
*The cardholder name must match your name.
“3D Secure 2.0” may be required to verify your identity during payment.
Click here for more information on 3D Secure.

COD (Cash on Delivery)

Please pay the total amount (item price + shipping + COD fee) to the delivery staff of Japan Post.
*The COD fee (from JPY 493) varies depending on the total amount.

Payment Deadline

Payments must be made within 7 days from the date of our final confirmation.
If we cannot confirm your payment within the period, your order will be canceled.
*Please contact us if you need extra time.

Delivery Methods

For Overseas Customers

All items are shipped by EMS (Express Mail Service) provided by Japan Post.
https://www.post.japanpost.jp/int/ems/index_en.html
We will inform you of the shipping and insurance costs after packing.

For Customers in Japan

Orders are shipped by Japan Post (Yu-Pack, Yu-Packet, Yu-Mail, Letter Pack) or Seino Transportation (Kangaroo service).
We will choose the best method based on your address and the item size.
*Yu-Packet, Yu-Mail and Letter Pack are available only for items under JPY 2,000 and of certain sizes.
*Prices below include tax.

Japan Post

Yu-Pack: from JPY 820
Yu-Packet: from JPY 250 (no date/time specification)
Yu-Mail: from JPY 180 (no date/time specification)
Letter Pack: JPY 430 (post-in) / JPY 600 (hand-to-hand) nationwide (no date/time specification)

Seino Transportation

Kangaroo service: from JPY 450

Date of Delivery

Normally, items are dispatched by the end of the following business day after payment confirmation.

Returns

We do not accept returns due to personal reasons.
If the item has a defect that was not described, please contact us within 3 days of receipt and return the item to us.
*Returns cannot be accepted after 3 days from the date of arrival.

We will refund the amount you paid by bank transfer or by the method we specify.